# Refunds on ScripTreeApps

> Plain-language summary. The full refund policy is in `docs/legal/refund-policy.md`.

If you change your mind about an app you bought, here's how refunds work.

**Within 14 days of purchase — refund yourself.**
Open **My Apps**, find the app, and click "Refund." We send the money back to the card you used. No reason needed, no questions asked. The app comes off your library and any future updates are no longer available to you.

**After 14 days — email us.**
Send a note to `support@scriptreeapps.example` with your purchase details. If the app didn't work the way the listing said it would, or the app was withdrawn before you got a fair chance to use it, we'll refund. If it's been months and you've been using the app happily and now want your money back, that's a harder ask.

**Producers can also issue refunds.**
Sometimes a producer realises an app was broken for a stretch of time and wants to make it right. They can issue refunds up to 90 days after purchase.

**Your statutory rights are not changed by anything above.**
If you live in a province with consumer-protection laws that give you stronger rights — Ontario's *Consumer Protection Act, 2002*, BC's *Business Practices and Consumer Protection Act*, Quebec's *Consumer Protection Act*, etc. — those rights apply on top of our refund policy. Nothing in the policy or in our Terms of Service tries to take those away.

**Goods-and-services tax (GST/HST) and provincial sales tax.**
When you get a refund, the tax we collected on the purchase is also refunded.

**Repeated refunds.**
We watch for patterns of buy-then-refund that look like abuse. If we see something that looks like that, we may refuse the next self-serve refund and ask you to email support. Statutory rights still apply.