---
title: "Refunds on ScripTreeApps"
slug: "refund-policy"
---

> Plain-language summary. The full refund policy is in `docs/legal/refund-policy.md`.

If you change your mind about an app you bought, here's how refunds work.

**Within 14 days of purchase — request a refund.**
Open **My Apps**, find the app, and click "Request refund." Pick a reason and write a short explanation. An operator reviews and approves the refund — usually within 2 business days. Once approved, we send the money back to the card you used and the app comes off your library; future updates are no longer available to you.

**After 14 days — email us.**
Send a note to `support@scriptreeapps.com` with your purchase details. If the app didn't work the way the listing said it would, or the app was withdrawn before you got a fair chance to use it, we'll refund. If it's been months and you've been using the app happily and now want your money back, that's a harder ask.

**Operator-issued refunds extend up to 90 days.**
Sometimes a producer realises an app was broken for a stretch of time and wants to make it right. They email us, and an operator processes the refund for the affected buyers — up to 90 days after purchase.

**Your statutory rights are not changed by anything above.**
If you live in a province with consumer-protection laws that give you stronger rights — Ontario's *Consumer Protection Act, 2002*, BC's *Business Practices and Consumer Protection Act*, Quebec's *Consumer Protection Act*, etc. — those rights apply on top of our refund policy. Nothing in the policy or in our Terms of Service tries to take those away.

**Goods-and-services tax (GST/HST) and provincial sales tax.**
When you get a refund, the tax we collected on the purchase is also refunded.

**Repeated refunds.**
We watch for patterns of buy-then-refund that look like abuse. If we see something that looks like that, we may refuse the next self-serve refund and ask you to email support. Statutory rights still apply.