---
title: "When an app is removed from ScripTreeApps"
slug: "app-takedown"
---

> Plain-language summary. The full takedown policy governs how listings are removed for policy or safety reasons.

Sometimes ScripTreeApps removes a listing. Here is how that works for you as a buyer.

**Two kinds of takedown.**
- **Policy takedown** — the producer broke a rule (misleading claims, Terms of Service violations, or after a copyright dispute). The listing disappears from search and category pages. **You can still download and use the version you already bought.**
- **Safety takedown** — confirmed malware, fraud, or content that breaks Canadian Criminal Code rules. The bundle is blocked: you cannot redownload it. We will usually offer a refund — contact support at `support@scriptreeapps.com` if we have not already reached out.

**If an app you bought disappears,** check your **My Apps** library — we will show a status note explaining which kind of takedown it was. If a refund is in order, you can request one even after the standard 14-day window.

**Reporting a problem.**
- Found malware? Email `abuse@scriptreeapps.com` with the listing details.
- Have a copyright complaint? Email `abuse@scriptreeapps.com` with the notice; Canadian law (Copyright Act §41.25–41.26) requires us to forward valid copyright notices to the producer.
- Found something that violates Canadian Criminal Code (obscene, hate speech, child-abuse material): email `abuse@scriptreeapps.com` immediately. We act without delay.

**Counter-notice.**
Producers whose listings are taken down under a copyright or trademark notice may submit a counter-notice consistent with Canadian Notice-and-Notice (Copyright Act §41.25–41.26), US DMCA §512(g), and EU DSA Article 17. Reply to the takedown notification email with your counter-notice. The Platform will review and respond within 14 business days.

**Appeal.**
Any producer affected by a policy takedown may appeal by replying to the statement-of-reasons email or by contacting `support@scriptreeapps.com`. Appeals are reviewed by a person who was not involved in the original decision.

**Your statutory rights are not changed by anything above.**
If you live in a province with consumer-protection laws that give you stronger rights — Ontario's *Consumer Protection Act, 2002*, BC's *Business Practices and Consumer Protection Act*, Quebec's *Consumer Protection Act*, or any equivalent — those rights apply on top of this policy.